Frequently Asked Questions

Everything you need to know about your Palco Store experience

What is the typical shipping timeframe for my order?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What payment methods do you accept?

Palco Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Are your products ethically sourced?

Sustainability and ethics are core to Palco Store. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it moves quickly to our fulfillment center. You can modify or cancel your order within 60 minutes of purchase by contacting our support team.